AI Chatbots &Knowledge Assistants

Answers from your own information, with the source shown.

Who it is for

Teams answering the same questions again and again, where the answers already exist in writing.

You get

An assistant that answers from your documents and shows where each answer came from.

Starts with

A look at the documents and the questions people actually ask.

Sound familiar?

Three situations we hear.

The same ten questions fill the inbox every week.

New people take months to learn where things are written down.

A chatbot made something up, and now nobody trusts it.

How it works

We collect the documents the answers should come from, and agree which ones are the truth.
We use the questions people really ask, including the badly worded ones.
We build the assistant and test it against those questions, checking each answer against its source.
We decide what it should refuse, and when it passes the question to a person.

What you get

A working assistant on your own information

Sources shown with every answer

A test set of real questions and checked answers

Rules for what it answers, refuses and hands off

A guide for keeping the documents up to date

Where it does not fit

The answers are not written down anywhere. Start by writing them, or with a Readiness Assessment.
Your documents contradict each other and nobody can say which is right.
You need it never to be wrong. It will sometimes be, so a person must stay in the loop.

Questions